DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for client inquiries and account-related concerns while building and maintaining strong relationships to support client retention and business growth.
• Maintain accurate client records, contracts, and renewal schedules, and coordinate renewals, upselling, and cross-selling initiatives with the sales team.
• Collaborate with sales and internal teams to implement strategic initiatives and achieve KPIs.
• Monitor account performance to ensure services align with client expectations and budget, and conduct internal account reviews to identify improvement opportunities.
• Prepare and present account progress reports to clients and internal stakeholders.

QUALIFICATIONS

Education:

• Graduate of any Bachelor’s degree.

Experience:

• Experience with CRM systems, and a proven sales performance record.
• Background in sales, account management, or customer service.
• Excellent communication, multitasking, and organizational skills.