DUTIES & RESPONSIBILITIES

• Monitor and manage security incidents, service requests, and operational issues.
• Ensure compliance with SLAs, SOC procedures, and escalation protocols.
• Oversee service availability, capacity, continuity, and risk management.
• Coordinate incident response, change management, and client support activities.
• Maintain documentation, monitor performance, and implement service improvements.

QUALIFICATIONS

Education

• Bachelor’s degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or a related field.

Experience

• At least four years of experience in a 24/7/365 SOC or NOC environment.
• Relevant training or certifications in IT Service Management, IT Infrastructure, or Cybersecurity.
• Intermediate knowledge of cybersecurity, networking, incident response, risk management, and security frameworks.
• Familiarity with SIEM/SOAR tools, incident investigation, documentation, and effective communication.