DUTIES AND RESPONSIBILITIES
Technology Strategy and Operations
• Develop and implement technology strategies aligned with organizational and business goals.
• Oversee the design, implementation, maintenance, and optimization of IT systems, applications, and infrastructure.
• Establish and manage IT Service Management (ITSM) processes including incident, problem, change, and release management.
• Manage data and analytics platforms, pipelines, and warehouses while ensuring data quality, governance, security, and compliance.
• Ensure system availability, risk management, and business continuity while collaborating with stakeholders and driving innovation and technology initiatives.
People Management
• Lead, mentor, and develop team members to support performance and career growth.
• Define team roles, responsibilities, and performance expectations.
• Conduct performance evaluations, provide feedback, and promote a culture of accountability and continuous improvement.
• Identify skills gaps and implement training, upskilling, and succession planning.
• Manage team capacity, workload distribution, and support recruitment, onboarding, and retention of talent while ensuring compliance with company policies.
QUALIFICATIONS
Minimum Education
Graduate of any 4-year IT-related course such as:
• BS Electronics Engineering
• BS Electronics and Communications Engineering
• BS Information Technology
• BS Computer Engineering
• BS Computer Science
• BS Information Systems
Minimum Experience / Training
• Experience developing and deploying Machine Learning projects (company, freelance, or personal).
• Ability to explain the end-to-end ML development process.
• Experience integrating Data Science solutions with dashboards (e.g., Tableau, Power BI).
• Experience in data modeling, quantitative analytics, data mining, and reporting.
• Knowledge or training in ITIL v4 and IT Service Management (ITSM) implementation.
• Experience supporting or implementing ITSM solutions.
Competencies
• Strong analytical and problem-solving skills.
• Ability to communicate complex technical concepts to various organizational levels.
• Demonstrated leadership, collaboration, ownership, and sense of urgency.
• Domain knowledge in industries such as Finance, Healthcare, Education, or Manufacturing is an advantage.