DUTIES AND RESPONSIBILITIES:

• Attain mastery of the organization’s workplace technologies and stay updated with the latest industry solutions.

• Implement and optimize digital tools, platforms, and initiatives to enhance employee productivity and satisfaction.

• Provide technical support and troubleshooting for end users across various devices and platforms, ensuring minimal disruption to operations.

• Conduct research, proof of concept testing, and technical validation of emerging workplace technologies.

• Collaborate with CIT and TGI technical teams to identify and configure features that improve the digital experience in both in-office and remote work settings.

• Assist in software deployment, updates, and configuration to ensure smooth user adoption and compatibility.

• Develop and maintain user documentation, FAQs, and self-help resources to empower employees and reduce support requests.

• Facilitate onboarding and training sessions for new employees on digital tools and systems.

QUALIFICATIONS:

Education (preferred):

• Graduate of Bachelor’s degree in Computer Science, Information Technology, or related field

• Training or certifications in end user support and workplace technologies preferred

Experience:

• With 2 to 3 years relevant experience in IT support

• Familiar with evolving work place technologies, e.g. AI tools

• Skilled with the Microsoft Office apps and platform

Technical Knowledge:

• Experience in technical research, user experience (UX), and design thinking is a plus

• Familiar with DEX concepts, tools and methodologies; Familiar with evolving work place technologies, e.g. AI tools

Certifications:

• Any end user support certifications