I. PURPOSE
Support and execute initiatives that enhance security service operations and enable new service capabilities, contributing to improved service quality, operational efficiency, and long-term customer retention.

II. DUTIES & RESPONSIBILITIES
• Execute operational, research, and support tasks in line with established policies, procedures, and escalation protocols.
• Monitor, analyze, and report cyber threats, vulnerabilities, and attack campaigns using Threat Intelligence Platforms, and produce actionable intelligence reports for clients and stakeholders.
• Support threat hunting, malware analysis, IOC identification, incident investigations, and assist in incident response, RCA, and remediation, including coordination of takedown efforts for malicious activities.
• Contribute to service management (availability, capacity, risk, continuity, and service levels), client support (access, assets, escalations), documentation, and continuous service improvement while collaborating with internal teams and stakeholders.

III. QUALIFICATIONS

Education
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.

Experience
3–4 years in a 24x7x365 Security Operations Center.

Training / Certifications
Training or certification in IT Service Management, IT Infrastructure, Cybersecurity, or related fields. Threat Intelligence/OSINT/Threat Hunting certifications (e.g., CTIA, GCTI, CCTIA, eCTHPv2) are an advantage.

Core Competencies
Intermediate knowledge of cybersecurity, threat intelligence, networking, and risk management, with hands-on experience in threat hunting, malware analysis, vulnerability assessment, and incident response frameworks (MITRE ATT&CK, NIST SP 800-61), along with strong communication and documentation skills.