DUTIES AND RESPONSIBILITIES

• Support Sales-driven customer projects from initiation to completion by coordinating with internal teams, customers, project leaders, and third‑party vendors to ensure timely and accurate delivery.

• Prepare, consolidate, and manage project documentation including accreditation requirements, bid submissions, meeting minutes, project plans, progress reports, and other customer-facing materials.

• Monitor project phases, timelines, milestones, and deliverables; support issue resolution to prevent delays, risks, or miscommunication.

• Provide operational and system support for the competency management platform, including implementation assistance, user database maintenance, basic troubleshooting, system walkthroughs, and coordination with vendors for platform-related concerns.

• Perform administrative, reporting, and data management tasks such as maintaining accurate records, preparing summary and progress reports, updating user manuals and documentation, supporting process improvements, and ensuring overall data integrity.

QUALIFICATIONS

Education

• Bachelor’s degree in an IT-related, business-related, or equivalent course

Experience

• Experience in customer success, project coordination, administrative support, or platform/system support is preferred

• Background or exposure in business analysis, data management, or system implementation is an advantage

Skills and Competencies

• Strong customer focus with excellent time management and project coordination skills

• Proficient in Microsoft Office applications, Windows OS, and common business tools

• Excellent verbal and written communication skills

• Strong analytical, problem-solving, and data-handling abilities

• Highly detail-oriented, organized, dependable, and a fast learner

• Ability to work independently and collaboratively in a team environment

• Proactive, adaptable, and eager to learn new systems and processes