DUTIES AND RESPONSIBILITIES:

• Prepare, plan, and monitor the execution of Trends Academy Service Support (SS) Team deliverables while ensuring it’s timeliness, accuracy and completeness
• Ensure the timeliness, accuracy and completeness of SS Team dashboards and reports: CSD Performance Dashboard, Expense Report, Sales Report, etc.
• Respond promptly to service requests and incidents for service operations concerns in person, via phone, and electronically
• Provide regular coaching and mentoring sessions to Service Support team members as part of team performance management
• Lead and motivate the Service Support team in excellent and optimized service delivery

QUALIFICATIONS:

• Excellent communication skills to relate to team members, customers and stakeholders using clear, courteous and professional verbal and written communication
• Able to quickly understand complex problems and devise effective solutions
• Willing to maintain and update own knowledge of Service Management and other job-related competencies
• Able to work independently or as a team member