DUTIES AND RESPONSIBILITIES

• Provide post-sales technical support, troubleshooting, incident handling, and maintenance for network and security infrastructure while ensuring timely resolution of service requests and incidents.
• Manage and document network systems, prepare technical reports and MOPs, attend client/CAB meetings, and coordinate activities with internal teams and stakeholders.
• Support continuous improvement through knowledge sharing, process compliance, technical guidance, training and certification acquisition, and collaboration with team members to improve workflows and service operations.
• Ensure availability for on-call support, follow company policies and escalation procedures, and perform other tasks assigned by management.

QUALIFICATIONS

Education:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Electronics Engineering, or related field.

Experience:

• At least 1–2 years of experience in Network, Technical Support, or any IT-related field.