• Provide post-sales technical support, manage network and security infrastructure, and resolve incidents and service requests within SLA.

• Create and maintain technical documentation (e.g., MOPs, incident reports, network designs), participate in client meetings, and coordinate with internal teams.

• Monitor system performance, availability, capacity, and managed assets while following IT service management processes, security procedures, and escalation protocols.

• Continuously develop technical expertise through training and certifications, share knowledge with the team, and contribute to process improvements and customer satisfaction.