DUTIES AND RESPONSIBILITIES

• Design and manage workforce development programs aligned with the company’s service lifecycle.
• Coordinate training and certification plans with HR L&D, Technology Groups, and TGI.
• Implement and monitor learning initiatives such as Buddy System, Job Shadowing, Tech Talks, and Capstones.
• Ensure onboarding content is consistent and aligned with company culture and regional requirements.
• Develop learning frameworks, templates, and governance processes.
• Track learning progress and generate reports using the SkillStation LMS.
• Lead continuous improvement and review of workforce development initiatives.

QUALIFICATIONS

Minimum Education

• Bachelor’s Degree in Human Resource Development, Psychology, Education, Business Management, Information Technology, or a related field.
• Learning & Development, Organizational Development, or Project Management certifications are an advantage.

Minimum Experience/Training

• At least 3 years of experience in Learning & Development, capability building, or workforce planning.
• Experience designing competency-based or 70:20:10 learning programs.
• Proficient in LMS/LXP platforms (e.g., SkillStation, Moodle, SuccessFactors).
• Experience in IT or technology-driven organizations is preferred.
• Knowledge of L&D frameworks (ADDIE, Kirkpatrick, 70:20:10) and competency frameworks (e.g., SFIA).
• Strong facilitation, communication, stakeholder management, and strategic planning skills.