DUTIES AND RESPONSIBILITIES

Customer Success Management

• Build strong relationships with key customer stakeholders and executives.
• Develop Customer Success Plans and Quarterly Success Reports.
• Conduct regular success reviews and drive progress toward business outcomes.
• Ensure adoption initiatives align with customer and business objectives.

Operational Discovery

• Assess customers’ current processes, people, and technology.
• Identify challenges and recommend solutions to improve efficiency and business outcomes.
• Document findings and provide actionable recommendations.

Adoption & Security Management

• Monitor usage, feedback, and performance metrics to identify adoption barriers.
• Develop strategies for user engagement, training, process improvement, and solution adoption.
• Monitor and improve the organization’s information security posture.
• Identify and coordinate remediation of security risks, breaches, and vulnerabilities.
• Support the development of information security capabilities across the organization.