DUTIES AND RESPONSIBILITIES
- Lead the delivery of high-quality IT services, ensuring all SLAs and KPIs are consistently achieved or exceeded.
- Manage incidents, problems, and service transitions to maintain smooth operations for clients’ systems and network infrastructure.
- Build and maintain strong client relationships, acting as a trusted partner in improving service performance.
- Oversee service monitoring, reporting, and performance reviews, providing insights and recommendations for continuous improvement.
- Ensure the effective use of company tools, systems, and processes to support efficient service delivery.
- Collaborate with internal teams and share knowledge across the organization to strengthen support and ensure service continuity.
QUALIFICATIONS
Education (preferred):
- Graduate of any Bachelor’s degree.
Experience
- At least 3 years of relevant experience
- Strong team and personnel management skills.
- Excellent oral and written communication skills.
- Strong analytical and problem-solving abilities with a focus on continuous improvement.
- Ability to work under pressure and handle challenging situations logically.
- Flexible, self-sufficient, and able to work both independently and as part of a team with minimal supervision.