DUTIES AND RESPONSIBILITIES

• Complete assigned tasks in line with established processes and escalation procedures while ensuring SLA compliance and system availability.

• Triage and resolve incidents, process service requests, analyze SIEM/SOAR alerts, and prepare RCA reports following defined playbooks.

• Collaborate with cross-functional teams, identify process gaps, and contribute to continuous service improvement initiatives.

• Manage client access and IT assets, report high-risk or non-compliant items, and maintain proper documentation.

QUALIFICATIONS

Education (preferred):

• Graduate of Bachelor’s degree in IT, Computer Science, Engineering, or related field.

Experience:

• 1–2 years of experience in Security Operations or incident response

Certifications (preferred):

• Relevant ITSM or cybersecurity certifications (e.g., eCIR, ECIH, GCIH, CySA+, CSIH)