DUTIES AND RESPONSIBILITIES:
- Delivers training courses as per assigned schedule
- Achieves the required certification levels and tracks as per the business needs
- Studies, prepares and qualifies himself for new introductions of courses, ensures practical coverage of all the course labs
- Prepares and troubleshoots issues for classroom and virtual classroom set-up such as courseware, labs and assessment tools
- Maintain responsibility for tracking key metrics on customer satisfaction
- Prepares and provides regular reports as needed
- Responsible for knowledge transfer to the new instructors upon assignment
- Serve as an expert about the TRENDS ACADEMY Training Services, the role as pre-sales will assist sales team in developing the business with customers.
- Provide Learning and Development consultancy services to customers
QUALIFICATIONS:
Education:
- Graduate of any IT-related course, and with good academic records
Experience:
- 3-4 years of experience in the IT field
- Experience on providing Learning and Development consultancy services
- Excellent Presentation Skills
- Proven customer focus, interpersonal and communications skills to ensure consistent customer satisfaction
- Able to work well in a team environment and adhere to the highest ethical standards
- Required to be a person of great passion for learning and for sharing of knowledge
- Ability to work independently and as part of a team – especially in complex and ambiguous work environments
- Able to adapt a cross-functional teamwork, provide executive and customer presentations
- Enthusiastic about consumer and end-user experiences; has a passion for bringing innovative outcomes to both local and global markets