I. Job Description and Responsibilities

A. Technical Instructor

• Delivers training courses as per assigned schedule

• Achieves the required certification levels and tracks as per the business needs

• Studies, prepares and qualifies himself for new introductions of courses, ensures practical coverage of all the course labs

• Prepares and troubleshoots issues for classroom and virtual classroom set-up such as courseware, labs and assessment tools

• Maintain responsibility for tracking key metrics on customer satisfaction

• Prepares and provides regular reports as needed

• Responsible for knowledge transfer to the new instructors upon assignment

B. Learning Solutions Consultant

• Serve as an expert about the TRENDS ACADEMY Training Services, the role as pre-sales will assist sales team in developing the business with customers.

• Provide Learning and Development consultancy services to customers

II. Qualifications and Requirements

• 3-4 years of experience in the IT field – familiarity with any of the following technologies and disciplines:

o Cloud

o Data Science

o SDA (Software-Defined Access)

o SD-WAN (Software-Defined Wide-Area Network)

o Programming Languages (Python, Object-Oriented Programming)

o CyberSecurity

o IT Service Management (ITILv4 Certified on Managing Professional, Specialist, Strategist or Leader)

• Experience on providing Learning and Development consultancy services

• Excellent Presentation Skills

• Graduate of any IT-related course, and with good academic records

• Proven customer focus, interpersonal and communications skills to ensure consistent customer satisfaction

• Able to work well in a team environment and adhere to the highest ethical standards

• Required to be a person of great passion for learning and for sharing of knowledge

• Ability to work independently and as part of a team – especially in complex and ambiguous work environments

• Able to adapt a cross-functional teamwork, provide executive and customer presentations

• Enthusiastic about consumer and end-user experiences; has a passion for bringing innovative outcomes to both local and global markets