DUTIES AND RESPONSIBILITIES

ACCOUNT MANAGER

• Developing and maintaining strong relationships with clients
• Understanding client needs and objectives
• Managing client expectations and delivering results
• Communicating with clients regularly through emails, phone calls, and meetings
• Stay on top of accounts, making sure clients receive services that are within their budget and meet their needs.
• Work alongside with other team members to discuss account/project updates and find new ways to grow the business.
• Upselling and cross-selling products or services to clients

QUALIFICATIONS

Minimum Education

• A Bachelor’s Degree graduate of any course

Minimum Experience/Training

• At least 2 years of experience in account management function
• Has good IT background

Competency

• Thorough knowledge of managing teams and personnel
• Maintains a high level of oral and written communication skills in order to communicate effectively with clients, colleagues and other stakeholders.
• Ability to research subjects, with a commitment to provide continuous improvement.
• Ability to work under pressure and think clearly in challenging situations in a logical manner.
• Flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision.
• A highly customer focused, proactive learner that enjoys customer success and delights in exceeding customer expectations
• A patient and active listener with a passion for service
• Good communication, presentation and interpersonal skills
• Ability to learn and assimilate information quickly
• Enthusiast, strong work ethic and a positive attitude
• Proficient with MS Office applications (PowerPoint, Excel, etc.)