DUTIES AND RESPONSIBILITIES

• Execute assigned tasks in a timely and effective manner while following established processes, escalation protocols, and company policies.
• Participate in client engagements, workshops, and implementation activities, including documentation, requirement gathering, and collaboration with technical and sales teams.
• Support service delivery through service catalog management, service level adherence, configuration documentation, change implementation, and participation in CAB and project activities
• Provide 2nd-level support by handling tickets, performing basic troubleshooting, and assisting in issue triage and resolution.
• Contribute to process management, continuous improvement, stakeholder communication, and maintaining a collaborative and professional working environment.

QUALIFICATIONS

Education:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related technical field.

Experience:

• 1–2 years of experience in Information Security or Network Engineering, with familiarity in security and network technologies (e.g., SIEM, EDR, NDR, VA, NMS, FW, WAF), MITRE ATT&CK, and OSI model concepts.