DUTIES AND RESPONSIBILITIES

• Manage and oversee the timely renewal of warranty and services contracts with existing clients, ensuring renewals are processed efficiently and within the stipulated timelines.
• Serve as the primary point of contact for Account Manager (AM) during renewal process, providing the renewal quote and costing, addressing inquiries, and proactively identifying opportunities to enhance service offerings.
• Proactively provide advance renewal notification and computation for expiring contracts.
• Work closely with sales, account management, vendors and principal to ensure the renewal quote is accurate, to ensure alignment to customer needs, service levels, and new products offerings.
• Negotiate and work comfortably with business partners and principals.
• Properly turn-over closed deal to ensure service deliverables will be executed in a timely manner.

QUALIFICATIONS

Minimum Education

• Batchelor’s degree in Information Technology, Business Administration, or related field (or equivalent work experience.

Minimum Experience/Training

• Proven experience (1-2 years) in IT services, renewals, account management, or customer success.
• Experience in managing renewals for IT services, SaaS product or Similar Solutions is preferred.
• Knowledge of IT Services (cloud, software, infrastructure, etc) and technical terminology
• Proficient in MS Office Applications (Word, Excel, PowerPoint)
• Experience in Pre-Sales Services is an advantage.

Competencies

• Strong interpersonal and communication skills to manage renewal’s internal stakeholders (AMs) and partners relationship effectively.
• Excellent negotiation and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and part of a collaborative team.