I. KEY RESPONSIBILITIES

Sales & Administrative Support

• Prepare and process sales-related documents such as sales orders, purchase requests, and master data records
• Track and update sales reports, order statuses, and other operational files
• Prepare, monitor, and consolidate expense and reimbursement reports
• Handle client inquiries and phone orders when Account Managers are unavailable
• Maintain logs and trackers for various sales activities and records

Coordination & Documentation

• Coordinate delivery schedules with logistics partners, suppliers, and customers
• Prepare and compile documents for bidding, accreditation, and compliance requirements
• Send training confirmations, calendar invitations, exam vouchers, and event reminders
• Update CRM and internal systems (e.g., Ivanti) and coordinate with relevant teams
• Assist with meeting documentation, including taking minutes when required

Operational Support

• Support sales activities for assigned accounts
• Assist with reimbursements, advances, and liquidation processes
• Perform additional administrative and sales support tasks as needed

III. QUALIFICATIONS

• Bachelor’s degree in any field
• At least 2 years of experience in sales support, office administration, or a similar role
• Strong customer service mindset with good interpersonal and communication skills
• Proficient in MS Office applications, especially Excel, Word, PowerPoint, and Outlook
• Able to prepare, analyze, and manage reports using Excel
• Highly organized with strong time management and multitasking abilities
• Detail-oriented, dependable, and service-focused
• Clear written and verbal communication skills
• Self-motivated, adaptable, and able to work with minimal supervision
• Willing to render overtime when necessary