DUTIES & RESPONSIBILITIES

• Design end-to-end service architectures for Managed Security, Infrastructure, and Consulting Services.
• Translate customer and market requirements into viable, scalable service solutions.
• Support pre-sales activities, including client presentations, discovery sessions, and RFP/RFI responses.
• Ensure smooth service transition, onboarding, and operational readiness.
• Drive standardization, innovation, and continuous improvement across services.
• Ensure compliance with security standards, SLAs/OLAs, and contractual obligations.

QUALIFICATIONS

Education:

• Bachelor’s degree in IT, Engineering, or related field.

Experience:

• 7–10 years’ experience in service design, solution architecture, or MSP consulting.